
Why Most Employee Training Fails (And What Actually Works)
Written by: Sam Caucci, Founder & CEO, 1Huddle Ask any restaurant operator their number one problem and you’ll usually get the same answer. Labor. They’re right about the problem. They’re wrong about the cause. Your people aren’t the problem. Your training is. Because most of it was built for a workforce that doesn’t exist anymore. Meet Your New Workforce The person running your floor tonight grew up with a phone in their hand. Restaurant workers are three times more likely than the overall U.S. workforce to be under 25, and 78% of Gen Z adults have worked in a restaurant. This is your talent pool. And their attention doesn’t sit still. Research from UC Irvine found the average person now holds attention on a screen for about 47 seconds before switching. In 2004, it was two and a half minutes. Now think about how you train them. A binder. A








